Shipping policy
ALL orders in the CONTINENTAL USA over $99.99 get FREE STANDARD SHIPPING.
Orders with Standard Shipping typically take between 3-5 business days to be processed and shipped. Weekends and holidays are not business days, and are therefore excluded from processing and shipping times, so please account for non-business days when choosing your shipping method. You will receive an email with tracking information when your order has been shipped.
You may select "Store Pick-up" for all orders to be picked up at our Chillicothe, MO store location.
We use USPS for most of our orders and cannot ship to P.O. Boxes.
Please remember that delivery time does not include Sundays or Holidays. You will be notified by email regarding back ordered items and expected delays. Martin House Gifts will contact you with a follow-up email if the merchandise you have selected is not currently in stock or if we need additional identification provided for credit verification.
Weekends
Please remember that delivery time does not include weekends or holidays.
Standard Shipping
Standard Shipping orders are processed once credit card authorization and address verification have been obtained. Orders shipped via standard delivery typically arrive in three (3) to ten (10) business days (Monday through Friday, not including holidays) for the Continental United States. All orders are shipped within 3-5 business days
LOST PACKAGES
If your order does not arrive on time or is lost in transit, we will open an investigation with the shipping carrier. This process can take up to two months for the investigation to be completed.
Once the investigation is complete, if your order is lost in transit or delivered to the wrong address, we will replace your items if they are still available. If we cannot replace them, then we will refund your order, as well as any shipping costs.
However, if the shipping carrier confirms delivery to the correct address, we are unable to issue a refund or replace items.
Signature Required
When is order is valued at $250 or more, we require a signature for delivery. This will help ensure that the order was delivered correctly.