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At Martin House Gifts, our customers are our top priority. Which means, if you’re not completely satisfied with your purchase, please let us know. We’ll be happy to return your item for in-store credit, merchandise exchange, or credit card refund, as long as your return item qualifies and falls within the restrictions below
Qualifying Items vs. Non-Qualifying Items
· Must be returned within 30 days from the date of purchase.
· Must be unused or unworn.
· Must be accompanied by the original packaging.
· All special orders or personalized merchandise is considered non-qualifying or non-refundable.
· Sale items (slash priced, DOT Sale or Clearance), items marked or portrayed as Clearance are considered non-qualifying or non-refundable.
· Seasonal merchandise (including but not limited to Christmas, Fall/Halloween, Valentine's Day, Easter) are considered non-qualifying or non-refundable.
Authorize Your Return
You may return your qualifying item for a refund or exchange for merchandise.
Before sending item back, begin by contacting our web sales office at (660) 646-6383 or via email at firstname.lastname@example.org to request a Return Authorization (RA). Please provide the following information:
1. Your name and order date
2. Item(s) to be returned or exchanged
3. If you wish to return or exchange item(s)
4. Reason for return/exchange
Once received, a Martin House Gifts sales associate will review your request and forward Martin House Gifts return/exchange instructions. If you have requested a refund, we will credit your original credit card the amount of the item, less any shipping/handling charges and tax, if applicable.
Note that returns over $200 will be refunded, minus a 5% fee for covering the large costs of processing your transactions. If you wish to exchange your item for another item, you will be responsible for shipping your return item back to our store. Please keep reading for more on our shipping requirements.
Was This a Gift?
For those of you returning a gift you received (and don’t worry, we won’t tell), you, too, have 30 days to return your gift for store credit. However, that 30-day window begins from the date your gift was purchased, not when you received it. So don’t procrastinate if it’s not your taste.
Christmas Return/Exchange Policy
We love holidays. Which is why each season, we extend the window to return your qualifying items. Beginning November 1, our 30-day return/exchange policy extends to January 15 of the following calendar year.
Shipping requirements for online returns/ exchanges:
If you wish to return your online purchase for something else, you are responsible for shipping and insuring that item to our store using the carrier of your choosing—and that includes covering the all costs associated with the shipment. Also, and it happens on occasion, any merchandise shipped to us that is deemed as undeliverable is your responsibility to track down and get it to us. Items damaged during return shipment—no matter what carrier you shipped with—is also your responsibility.
Martin House Gifts is not considered liable for damaged returns, and will not refund or exchange the damaged item, or any shipment that does not show as “Delivered” to our location via tracking.
Free-Shipping Promotion Returns Policy:
If your items(s) was shipped in conjunction with any “free shipping” promotion, we will refund you the cost of the item, less the standard shipping cost as quoted by the shipping carrier used to deliver your order. If you choose to exchange merchandise that was part of a free shipping promotion, you will be charged the standard shipping rate when the new merchandise is shipped out. Remember from above, you’re responsible for shipping the return item back to us.
Packaging and Delivery
We strive to package all merchandise to the highest standards to ensure a safe delivery. If the merchandise you have ordered is delivered in damaged condition, you must keep any and all packaging (including boxes, peanuts, paper etc.) and contact Martin House Gifts in order to file a claim. You may be asked to provide photo of damaged merchandise, which helps us with UPS/USPS claims and also ensures the condition of the product before it begins it's journey back to us. If the original packaging is not saved along with the damaged merchandise, the claim cannot be processed and any replacement expense is the responsibility of the customer.
At Martin House Gifts, we make a great effort to ensure the accuracy of our prices and online content, but know that errors may occur. We reserve the right to correct our errors and appreciate your understanding and patience. We apologize for any inconvenience this may cause. Promotions and discounts will be available online from time to time. In order to receive a discount or promotion, you will be required to enter the given promotional code at the time of checkout. Promotions and discounts cannot be combined with any other offer or used in any way other than stated. Promotions cannot be combined with any free shipping offers.
IMPORTANT NOTICE: Martin House Gifts will not price match in-store prices with online prices or vice versa.
So if you’ve made it to the bottom of this page, congratulations and thank you for your interest, understanding and patience with our policies. As a small business owner, customer service is very important to us and we aim to please; but, we do have to have some rules. It’s just smart business practice and allows us to continue to bring you unique and beautiful gifts.