Mama Jane's Strawberry Creation
Return Policy (Online and In-Store):
So you don't love your purchase, huh? Well, we surely don't want you disappointed. However, we know that sometimes items don't fit and an exchange is necessary. All online purchases are eligible for Online Credit only - no cash refunds. *
*Items that are un-worn, un-washed, un-altered and have the original tags still attached. Items must be free of make-up, deodorant, perfume or smells.
*Items are received back to us within 21 days from the original purchase date.
If you receive incorrect merchandise or merchandise you believe to be defective, please contact us immediately. (660-646-6383)
Credit will be issued in the form of a gift card via email. If your return does not meet the above criteria, do NOT attempt to return it, as it will be rejected by our returns department.
Once we receive your items they will be processed within 3-5 business days at which time you will be issued a gift card via email for the price of the item and any applicable taxes.
Please note: Once an order has been placed, the order cannot be canceled and items cannot be removed from the order. Feel free to contact customer service with any questions or by phone at 660-646-6383.
ALL SALE, FLASH SALE, AND ACCESSORIES ARE FINAL SALE. Intimates are FINAL SALE.
*Items may be returned to the physical store! They will still be handled by the returns department and must meet all the above criteria. You will receive store credit for your return that can be used at any time.
Please place a new order online for the items you wish to exchange. This will ensure your items do not sell out before we have received your return. A full refund will be given for exchanges ONLY for a different size or color in the same item. Please write the NEW order number on the RETURN FORM and include the form with the merchandise you are returning. If the merchandise is returned without the new order number, the return will be issued store credit. Exchange returns still must be received by us no later than 21 days from the date of purchase. All other returns will be issued store credit.